Shipping & Returns
Shipping
Orders are processed and shipped within 3 business days.
Standard shipping is $15. Orders over $250 qualify for complimentary shipping.
Once your order has shipped, delivery typically takes approximately 3–9 business days.
Please note that delivery times are estimates and may vary depending on destination, carrier delays or other circumstances outside of our control.
Online Returns
We want you to love your Vivian Shyu purchase. Eligible items may be returned for a refund or exchange within 14 days of delivery.
Items must be unworn, unwashed and in their original condition, with all original tags attached.
All online purchases must be returned through our online store. Online purchases cannot be returned or exchanged at our Bayview Village store location.
Items marked FINAL SALE are not eligible for return, refund or exchange.
Online Returning Your Order
To request a return or exchange, please contact us within 14 days of receiving your order.
Our team will provide you with a return shipping label and return instructions. Please use the label provided so your package can be properly tracked.
Once your return has been received and approved, your refund will be processed less the cost of the return shipping label.
Online Refunds
Once your return has been received and inspected, your refund will be issued to your original method of payment.
Please allow approximately 5–10 business days after your refund has been processed for it to appear on your account. Processing times may vary depending on your bank or credit card provider.
Original shipping charges and return shipping costs are non-refundable.
Online Return Shipping
Return shipping is not complimentary. A return shipping label will be provided, and the cost of the label will be deducted from your refund.
For approved faulty, damaged or incorrect items, Vivian Shyu will cover the applicable return shipping costs.
Online Return Conditions
Returns may be declined if they are received outside of our 14-day return window or do not meet our return conditions.
Items must be returned unworn, unwashed and with all original tags attached. We cannot accept merchandise showing signs of wear, washing, alteration, damage, stains, odours or any other indication that the item is no longer in its original condition.
Items marked FINAL SALE cannot be returned or exchanged.
Faulty or Incorrect Items
We take great care in inspecting our pieces before they leave us. If you believe you have received a damaged, defective or incorrect item, please contact us as soon as possible.
Please include your order number and photos of the item so our team can assist you.
If the item is confirmed to be faulty or incorrect, we’ll make it right and cover the applicable return shipping costs.
Order Changes & Cancellations
We begin processing orders as quickly as possible. If you need to change or cancel your order, please contact us immediately.
We’ll always do our best to accommodate your request, but once an order has entered processing or has shipped, we cannot guarantee that changes or cancellations can be made.
Final Sale
Items clearly marked FINAL SALE at the time of purchase are not eligible for return, refund or exchange.
Please review the product description carefully before completing your purchase.
In-Store Purchases
Items purchased in-store may be returned within 7 days of purchase.
Eligible returns will be issued as in-store credit or exchange only. Refunds to the original method of payment are not available for in-store purchases.
All sale items are final sale and are not eligible for return, exchange or store credit.
